Customer

10 reasons that make design absolutely necessary

by Vjekoslav Babic on September 14, 2010

Unfinished buildings, by net_efekt (on Flickr)Design is one of a kind. Other phases in Sure Step are understood and accepted as good and necessary. But design, do we really do that? Is it really necessary? Who’s going to pay for it? Does the customer really need all those documents? Instead of writing documents, you could have it developed in the same, or less time. And so on and so forth.

As a matter of fact, if you asked me to pick one single most important phase in a Sure Step project, then it’s the design. No second thoughts here, whatsoever.

Here I list the ten most important reasons that I believe make design absolutely indispensable.

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Sure Step in action: business process change

by Vjekoslav Babic on August 30, 2010

Service Providers (or colloquially partners) often refrain from undertaking organization or process changes during implementation projects of Microsoft Dynamics solutions. And it comes as no surprise: there are many risks related to it, and customizations are taken as a more traditional approach.

Customizations are easy to predict, they do come at risk, but at least the risks are known and often easily managed entirely within service provider’s organization and reach, while organizational change is unpredictable, and often exceeds consultants’ knowledge, experience and expertise.

However, with or without intention or consent, organizational change will always happen. No solution has ever been 100% fit, and since the customer must do their business with the solution, the remainder from fit to 100% will always and without exception be satisfied with an unmanaged, unintentional, but evolutionary process change.

Instead of leaving it all to chance, Sure Step offers much better ways.

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ERP Implementation Strategy Survey

by Vjekoslav Babic on March 24, 2010

Software Advice Houston Neal of Software Advice is running a survey about the ERP implementation strategies, with the goal of identifying the best one. The survey is very short, it will take only a couple of minutes and is aimed at helping future customers choosing the best strategy.

Even though I don’t think that anyone should follow the results of any survey when choosing their implementation strategy, the introductory article of this survey does a nice job explaining the three common approaches of implementing ERP. If you are an existing ERP customer, or a consultant, please take a half a minute and answer the questions there, and if you are a potential ERP customer, check the article to learn more about possible approaches your organization can adopt. If you missed the link at the beginning of the post, just click here.

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I don’t know

by Vjekoslav Babic on December 10, 2008

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You are consulting for a customer, and they ask you:

- “There is a problem with setup for this item, when I calculate the requisition plan, the system suggests purchasing it, while I have it on another location, and I’d like it to suggest transferring it from that location, instead of purchasing it. Can you fix it?”

Assume you aren’t completely sure in the answer. What do you tell them? What do you do?

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Top 5 qualities of a great Microsoft Dynamics consultant

by Vjekoslav Babic on December 5, 2008

image My last two posts have been a detour from my regular themes, into something that might remind you of human resources. I’ve explained what Microsoft Dynamics consultant does, and how it looks through phases of Sure Step implementation, and I promised to conclude this journey with explaining what I believe to be the 5 most important qualities every great Microsoft Dynamics application consultant must posses. So, here you go.

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What does a Dynamics consultant do: Part two

December 4, 2008

Yesterday, in my What does a Microsoft Dynamics consultant do? post I started explaining the job of an application consultant. As promised, today I’ll explain what duties an application consultant has in each of Sure Step phases.

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What does a Microsoft Dynamics consultant do?

December 3, 2008

I wonder what people do with Google (or any other search engine for that matter) results past page two, or three. Or ten. The other day a visitor came to this blog by googling this question: What does a Microsoft Dynamics consultant do? Two things I don’t understand: first, how far in the search results [...]

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Look me in the eye!

November 27, 2008

(A short rant about eye-contact-based specifications.) In short, there is no such things as an eye-contact-based specification. And for a reason. While kicking-off of a project, we had a discussion with the customer about the change management approach, and specification detail.

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Microsoft Dynamics NAV 2009 Is Here

November 19, 2008

!!! Check out my book Implementing Microsoft Dynamics NAV 2009 !!! The long awaited Microsoft Dynamics NAV 2009 has been released for download earlier this week, and has just been publicly announced at Convergence 2008 Copenhagen. If you have PartnerSource access, you can download Microsoft Dynamics NAV 2009 here. This one is the most important [...]

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Default database approach

November 11, 2008

Last Friday, while enjoying a not-at-all healthy Salisbury steak with cheese, I had an interesting discussion with a partner: should NAV consultancies create default databases? A default database (in this context) is a packaged solution built upon standard Microsoft Dynamics NAV, where a consultancy has introduced a number of features that they sell to all [...]

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What’s New In Sure Step: Functional Requirements Document

October 30, 2008

One of many improvements the latest version of Microsoft Dynamics Sure Step methodology has brought along is the revised purpose of the Functional Requirements Document (FRD). This document has long served as cornerstone of every Analysis process of every implementation project: it was the main deliverable of the Analysis phase and it both documented customer’s [...]

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